At Repti Life Shop, we understand that creating the perfect environment for your scaled companions can’t wait. That’s why we’ve designed a global shipping program that delivers premium herpetoculture supplies to your doorstep with care and efficiency.
Our Promise: Whether you’re setting up a bioactive terrarium in Tokyo or upgrading UVB lighting in Toronto, we’ll get your essential reptile supplies to you as quickly as international shipping allows.
Shipping Options Designed for Keepers
- Carriers: DHL or FedEx
- Flat rate: $12.95 USD
- Order processing: 1-2 business days
- Tracking included
- Recommended for time-sensitive items like live feeders or perishable substrates
- Carrier: EMS
- Free on orders over $50 USD
- Order processing: 1-2 business days
- Basic tracking available
- Ideal for non-perishable items like décor, enclosures, and lighting fixtures
Global Coverage with Local Expertise
From our Detroit headquarters, we ship worldwide to most countries (excluding some remote areas and parts of Asia). Each package is carefully packed by our reptile-keeping staff who understand the fragility of terrarium equipment and the importance of proper insulation for temperature-sensitive items.
Special Handling for Specialized Products
We treat different product categories with the care they require:
- Live feeder insects: Shipped via expedited service only, with special ventilation packaging
- Glass enclosures: Double-boxed with custom foam inserts
- Lighting fixtures: Protected with anti-vibration packaging
- Bioactive substrates: Sealed to maintain moisture levels during transit
Pro Tip: For international orders, we recommend selecting our Standard Shipping option for temperature-sensitive items like Arcadia EarthPro supplements or live cultures. The faster transit helps maintain product integrity.
Easy Returns for Your Peace of Mind
We stand behind every product we ship. If any item doesn’t meet your expectations:
- 15-day return window from delivery date
- Original packaging required for enclosures and electronics
- Return shipping costs may apply (see our full return policy for details)
Note: Live insects and perishable goods are final sale for health and safety reasons.
Tracking Your Reptile Essentials
Once your order ships, you’ll receive a tracking number via email. Our team monitors all international shipments and will proactively contact you if we notice any delays at customs.
Have questions about shipping a specific product to your location? Our keeper-to-keeper customer support team at [email protected] can provide personalized advice for your situation.
At Repti Life Shop, we’re not just delivering products – we’re helping transport complete ecosystem solutions to reptile enthusiasts worldwide. Every package we send carries our commitment to helping your reptiles thrive.