Privacy Policy

Last Updated: [Insert Date]

At Repti Life Shop (“we”, “us”, or “our”), we understand that just as you carefully maintain your reptile’s habitat, we must carefully protect your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reptilegearshop.com or make purchases from our store.

1. Information We Collect

We collect information necessary to provide our reptile-keeping products and services to you globally:

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make purchases of Arcadia lighting systems, bioactive substrates, or other reptile habitat products.
• Transaction Information: Details about purchases of enclosures, feeder insects, or decor items, including payment method, date/time, and products ordered.
• Technical Information: IP address, browser type, operating system, and device information when you browse our site.
• Usage Data: Pages visited, products viewed (such as bioactive setups or heating systems), and interaction with our website features.
• Communication Data: Emails or messages sent to our keeper-to-keeper support team regarding orders or reptile care questions.

2. How We Use Your Information

Like we carefully select substrates for different reptile habitats, we use your data with precision:

• Process and fulfill orders for time-sensitive items like live feeder insects or UVB bulbs
• Provide international transaction support and currency conversion
• Communicate about orders, shipments, and reptile care tips
• Improve our product offerings (like bioactive substrates or enclosures) and website experience
• Prevent fraud and enhance security, especially for high-value enclosure purchases
• Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

We handle your data with the same care we recommend for delicate reptile ecosystems:

• Service Providers: We share information with payment processors, shipping carriers, and IT service providers necessary to complete your reptile supply orders.
• Legal Requirements: We may disclose information when required by law or to protect our rights, similar to how we protect delicate shipments.
• Business Transfers: In case of merger or acquisition, customer information may be transferred, with notice provided.
• Never Sold: We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we ship reptile supplies globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We protect your data with the same diligence we apply to bioactive habitat setups:

• Military-grade 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Tokenized transactions – we never store raw credit card information
• Regular security audits by third-party cybersecurity experts
• Fraud monitoring systems tuned for reptile industry purchase patterns

6. Your Rights

You have rights regarding your personal information, just as you have control over your reptile’s habitat:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your personal data under certain conditions
• Objection: Object to processing of your data for direct marketing
• Restriction: Request limitation of processing under specific circumstances
• Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience when selecting reptile supplies:

• Essential Cookies: Necessary for processing transactions and site functionality
• Performance Cookies: Help us improve our site and understand how reptile keepers navigate our product categories
• Functionality Cookies: Remember your preferences for reptile product types
• Advertising Cookies: Show relevant ads for reptile supplies you might be interested in

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our site.

8. Children’s Privacy

Our reptile products and services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as we expand our reptile product offerings or when legal requirements change. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us