Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for reptile enthusiasts and pet owners aged 18 years or older. By using our site, you confirm you have the legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on this website, including product descriptions, images, logos, and educational materials, is the property of Repti Life Shop and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate and complete information when creating an account or placing orders
• Not use our website for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

2. Products and Services

2.1 Product Descriptions

We take great care in describing our premium reptile habitat products, including:

• Arcadia lighting and heating systems
• Bio-active substrates and enclosures
• Natural decor items (cork, bamboo, wood)
• Specialized reptile nutrition products

While we strive for accuracy, slight variations in color or texture may occur in natural materials. Product images are for illustrative purposes only.

2.2 Product Limitations

Certain products have specific handling requirements:

• Live feeder insects and canned insects cannot be returned for health and safety reasons
• Bio-active substrates must remain sealed for return eligibility
• Custom or special order items are non-returnable

2.3 Product Suitability

While our reptile specialists provide general guidance, you are responsible for ensuring products are appropriate for your specific reptile species and habitat requirements.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion, particularly for:

• Orders containing incorrect pricing information
• Suspected fraudulent transactions
• Orders exceeding reasonable personal use quantities

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed in USD. International customers may incur currency conversion fees from their financial institution.

3.3 Pricing and Taxes

Prices are shown in USD and exclude applicable taxes. International customers may be responsible for customs duties, taxes, or fees imposed by their local authorities.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). Processing time does not include shipping time.

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

4.3 International Shipping

We ship globally except to certain Asian and remote regions. International customers are responsible for:

• Any customs fees, duties, or taxes
• Complying with local import regulations for live insects or bio-active materials

4.4 Delivery Issues

You must inspect shipments immediately upon arrival. Report any damage within 48 hours by emailing photos to [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused, unopened items in original packaging. Exceptions include:

• Canned & freeze dried insects
• Live feeder insects
• Opened bio-active substrates
• Custom/special order items

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order number and details
2. Wait for approval and return instructions (within 2 business days)
3. Ship items to: Repti Life Shop Returns, 1479 Tully Street, Detroit, US 48227

5.3 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive your return. International refunds are in USD and may be subject to currency conversion rates.

6. Liability and Disclaimers

6.1 Product Use

Repti Life Shop is not liable for:

• Improper use of products contrary to manufacturer instructions
• Health issues arising from products used with incompatible reptile species
• Modifications made to products after purchase

6.2 Website Availability

We strive to maintain 24/7 website availability but are not liable for temporary outages due to maintenance or circumstances beyond our control.

6.3 Limitation of Liability

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

7. General Provisions

7.1 Changes to Terms

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the new Terms.

7.2 Governing Law

These Terms are governed by the laws of the State of Michigan. Any disputes shall be resolved in the courts of Detroit, Michigan.

7.3 Contact Information

For questions about these Terms or our products:

Repti Life Shop
1479 Tully Street
Detroit, US 48227
Email: [email protected]